OTRS Agent Notification not received


I have stuck in OTRS (Open Ticket Request System) Application which is based on Linux.OTRS link given below:

I have installed OTRS system in Linux Fedora 9.Everything is working fine in OTRS instead of Agent Notification.

Like,when the customer generates the ticket on OTRS than the customer got the auto reply and email notification from OTRS system but the agent does not get any email notification.POP 3 and SMTP are working fine. have checked the same by generating a Trouble ticket from my end as customer.

I have already done task on OTRS which is given below:
1)Disable the SELinux from /etc/selinux/config.
2)In Agent Preferences, I have select YES option in Mail Management for all modules.
3)I have checked the syslog but their is no error.
4)][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent
agent 'NewTicket' notification to HYPERLINK
"mailto:'[EMAIL PROTECTED]"'[EMAIL PROTECTED]'.(But I didnt see this SendAgentNotification file)

Anybody knows this issue than please suggest me.

Guys its kind of urgent.

thanks in advance.

Sandeep Mehta

OTRS Agent Notification Problem Resolved


I have got the solution for agent notification in OTRS.For agent notification select the my queues in user preferences.

Sandeep Mehta

same issue

Sandeep, I have the same issue with you, the agent can not get any email notification. Can you solve this issue? How? Suggest me please. i will write the instruction fo resolving this issue on my blog ทำบุญวันเกิด. Thank you.
(Sorry it's in my native language. )