Linux App Finder

Help Desk, Inventory and Project Management

Raise your IT management to a new level.

Use SysAid by Ilient -- the best Web Based Help Desk Software for the best price.

What can I do with SysAid?

- Automate handling of service calls and measure response time on-the-fly.
- Lower down-time through more efficient system management.
- Maintain and manage hardware and software inventory.
- Serve remote users efficiently and securely.
- Demonstrate IT performance with accurate and accessible reporting tools.

How is SysAid different from other web based help desk software?

- SysAid is built specifically for IT management. It can better meet the demands of organizations seeking internal web based help desk software.
- SysAid is the only IT software to offer full communication abilities. SysAid not only lets users send Email, SMS, and instant messages to one another; it can even contact them itself, automatically. Time-consuming phone calls are replaced with modern, efficient communication.
- SysAid offers minimal setup and maintenance time. Available as either an installed solution or an online hosted solution, SysAid provides record-speed implementation and integration.
- SysAid works on multiple platform environments, such as Windows and Linux.
- SysAid offers an all-in-one solution. A single interface provides web based help desk software, remote control, asset management, IT activity analysis tools, and more.
- Fit for technical and non-technical users, SysAid is intuitive and easy to use.

Here are some of SysAid's features

Web Based Help Desk Software
- Based on parameters such as category and location, service requests can be configured to automatically reroute, change their priority or due date, and perform other actions.
- Service requests can be sorted according to user, due date, and other fields.
- Administrators can create escalation rules.
- Service requests can be placed in a knowledgebase, which can be easily searched.
- End users and administrators are automatically notified about new, modified, and escalated service requests.

Asset Management
- Desktops, laptops, and other assets are listed and grouped using an automatic deployment tool.
- Hardware and software changes are updated automatically.
- Machines can be fully remote controlled by administrators.
- Easy integration to external purchasing and ordering systems via XML.
- All reported changes are saved in a permanent computer record, which contains hardware/software and service history.

Project and Task Management
- Create, list, and manage projects and tasks.
- Track work progress and resource use.
- Allocate time wisely.
- Keep record of all activities.
- Store relevant documentation.

Reports and Analysis
- Automatic reports on help desk activity, service quality, hardware/software inventory, and more.
- Reports can be configured to match administrators' needs.

Manager Portal
- An immediate and customizable overview of the state of affairs in your organization
- A wide choice of reports that can be scheduled, customized, and sent to different users
- Various possibilities to modify reports according to your specific needs, or to create entirely new reports

A free version of SysAid is available for up to 100 users.