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Request Tracker (RT)

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Description
Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features a web, email and command-line interfaces (see the package rt3.6-clients).

This is the 3.6 series of RT, it can be installed alongside the 3.4 series without any problems.

Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
Home Page: http://bestpractical.com/rt/
Interface: Web Browser, Command Line
Associated Programs
libtext-quoted-perl Extract the structure of a quoted mail message
Perl Larry Wall's Practical Extraction and Report Language
rt3.6-rtfm FAQ Manager for Request Tracker 3.6
Available deb Repositories (how-to add a respository)
Debian 32-bit 64-bit
sarge 3.4.1-2 3.4.1-2
etch 3.6.1-4 3.6.1-4
lenny 3.6.7-3
sid 3.6.7-3 3.6.7-3

Ubuntu 32-bit 64-bit
dapper 3.4.4-1 3.4.4-1
dapper-backports 3.6.1-3~dapper1 3.6.1-3~dapper1
feisty 3.6.1-3 3.6.1-3
gutsy 3.6.4-1 3.6.4-1
hardy 3.6.5-1 3.6.5-1
intrepid 3.6.7-2 3.6.7-2

InstallInstall Now (what is this?)
Rating: Not Rated (0 votes)


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