Request Tracker (RT)

Not Rated
Description
Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features a web, email and command-line interfaces (see the package rt3.6-clients).

This is the 3.6 series of RT, it can be installed alongside the 3.4 series without any problems.

Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
Interface: Web Browser, Command Line
Associated Programs
libtext-quoted-perl Perl module to extract the structure of a quoted mail message
MySQL Server MySQL database server (metapackage depending on the latest version)
MySQL Server 5.0 MySQL database server binaries
Perl Larry Wall's Practical Extraction and Report Language
PostgreSQL object-relational SQL database (supported version)
postgresql-8.1 object-relational SQL database, version 8.1 server
Available deb Repositories (how-to add a respository)
Debian 32-bit

Ubuntu 32-bit

Rating: Not Rated (0 votes)


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does not work...

for ubuntu 8.10

does not work ...

'drawing' with highlight or pencil causes crashes on ubuntu 8.10